Privacy Policy

This policy explains what information Loblolly Windows collects, how we use it, and what choices you have. Loblolly Windows is a trade name of Pesters LLC, a North Carolina limited liability company (“we,” “us,” “our”).

Information we collect

Information you give us

• Contact details — name, email address, phone number, and the address of the home — which our app asks for before analyzing your photos. If you tap the location button, the app uses your phone’s location once to fill in the address; the location itself stays on your phone, and only the address you confirm is sent to us.
• Details about your project, such as the number and type of windows or doors
• Photographs of your home that you add in our app or send us
• Messages and notes you send us

Information collected automatically

• When our app contacts our quote service, your IP address, which we use only to prevent abuse, such as limiting repeated requests
• When you visit our website, our hosting provider collects standard usage information such as pages visited, browser type, and IP address
• Our app contains no advertising or analytics trackers

Camera and photos

Our app asks permission to use your camera or photo library so you can add photos of your home. We access them only after you grant permission, and only to prepare your estimate. You can withdraw permission at any time in your device settings.

How we use AI to prepare estimates

When you ask our app for an estimate, the photos you’ve added are sent through our quote service to a third-party AI service run by another company. The AI identifies the windows and sliding patio doors in your photos and estimates their sizes. We ask for your permission in the app before any photos are sent.

Before any photos are analyzed, we ask for your contact details. Our quote service, which runs with a cloud hosting provider, saves them so we can send your estimate and follow up about your project. Your contact details are never sent to the AI service — only your photos are.

When you place an order in the app, our quote service saves it and emails it to us, with a confirmation copy to you, through an email delivery provider. Those emails include your contact details, your order, and your estimate, which contains the photos you added.

• Only the photos you add are sent to the AI service — not your contact details or anything else from your device.
• Our quote service runs with a cloud hosting provider. It passes your photos to the AI service and returns the results; it does not store your photos.
• The AI service processes the photos on our behalf under commercial terms that do not allow it to use them to train its AI models. It may keep them for a limited time under its own policies, for example to detect misuse.
• AI measurements are preliminary. We confirm every measurement ourselves before anything is ordered.

If you’d rather not use AI photo analysis, decline in the app and request an in-person estimate instead.

How we use information

• To prepare estimates and provide the products and services you request
• To analyze your photos and estimate window and door sizes, as described above
• To verify measurements before ordering and installation
• To respond to your questions and schedule work
• To follow up with you about your estimate and project, by phone or email
• To prevent abuse and keep our services secure
• To operate, maintain, and improve our app and website
• To comply with legal obligations and enforce our agreements

How we share information

We do not sell your personal information or share it for advertising. We share it only in these situations:

• Service providers. Companies that process information on our behalf, only as needed to do that work: an AI service provider (photo analysis), a cloud hosting provider (our quote service), an email delivery provider (order emails), our website and email hosting provider, and payment processors when you pay us.
• Suppliers and installers. When needed to order materials or complete work at your home.
• Legal reasons. When required by law, or to protect our rights, safety, or property.
• Business transfers. In connection with a merger, acquisition, or sale of assets.

Retention

Contact details you give us when requesting an estimate are kept so we can follow up with you, until you ask us to delete them and as needed for our business records. Photos sent for AI analysis are not stored by our quote service. Photos, measurements, and contact details you send us with an order are kept for the life of your project and our warranty obligations unless you ask us to delete them sooner, and as needed to meet legal, tax, and accounting requirements.

Your choices

• Decline AI photo analysis in the app and request an in-person estimate instead
• Ask us to stop contacting you about your estimate
• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your information, subject to our legal obligations
• Opt out of marketing messages at any time
• Revoke camera or photo permissions in your device settings

To make a request, email hello@loblollywindows.com.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will post the revised version here and update the date above.